On the subject of MySky…

While I’m pointing out MySky flaws – it continually bounces back to the preview channel. Why?

It also comes up with the ‘conflict’ screen fairly regularly, with a program that is recording or set to recording and a “searching…” ‘recording’.  Cancelling the “searching…” ‘recording’ seems to fix the problem.  I think this is the series link system trying to find new episodes, but that shouldn’t cause a conflict.

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5 responses to this post.

  1. Posted by John Porter on February 24, 2006 at 6:15 pm

    Apparently the ..searching thing only happens on TVNZ and Sky Sport, due to two versions of the channel being broadcast for TAB, or regional versions.

  2. I’ve heard that this is only TVNZ (hadn’t heard Sky Sport) also. It’s more annoying than a problem – but it’s also something that should be extremely simple to fix.

    Sky told me that there are two identical entries, and that it finds one, and then can’t find the other. Even if they can’t fix the data (because it comes from another network), filtering out duplicates is something that any programmer should be capable of.

  3. Posted by John Porter on February 28, 2006 at 4:18 pm

    Here is the guts of an email sent to a friend of mine:

    Thank you for your email.

    Series Link works quite simply. In the XSI (metadata) information transmitted to the EPG there is a single field for ‘series ID’ which links together programmes in a series. There is also a ‘link flag’ field: if this is set then the green button will be displayed by the planner to enable a series link to be requested. The difficult part for us is in attaching series IDs to programmes and in separating out repeat showings. SKY is linking programmes on SKY-originated channels as quickly as possible. On channels sourced from outside SKY we are at the mercy of the data provided to us.

    There are two issues which the customer seems to have run into:

    1) We have had a problem that the decoder will record the first programme in a series then fail to book recordings for any other future programmes in any series. This can be fixed by rebooting the decoder and does not seem to recur. (At present if you reboot while you have a PPV movie recorded in the planner you will lose the movie so avoid rebooting in this situation).

    2) We have another problem on TV1, TV2 and SKY Sports 1,2 and 3 that the decoder will display “searching? on future bookings. This is due to duplication of services within our transmission. SKY Sports services have been duplicated to create one service for legacy decoders (with SKY bet) and another for MY SKY (without SKY bet which has a bug). We hope to upload a new software version very soon which will enable us to use SKY bet on the PVR and so eliminate the Sports services duplication and the “searching? error. The same error message occurs on TV1 and TV2 because of the multiple copies transmitted for regionalization. In this case the PVR is supposed to cope with the duplication but does not – we are looking for a solution with the software provider.

    I hope this will help with your query.

    If you have any further queries please do not hesitate to contact me, or alternatively you can speak to one of our Customer Service Representatives on 0800 759 759.

    Kind regards
    Naia Tuimaseve
    Customer Relations Team
    Ph: 0800 759 888
    http://www.skytv.co.nz

  4. Great – thanks heaps for passing that on!

  5. […] In the comments to an older post, John Porter passed on a very interesting email about how the MySky Series Link feature is implemented. Series Link works quite simply. In the XSI (metadata) information transmitted to the EPG there is a single field for ‘series ID’ which links together programmes in a series. There is also a ‘link flag’ field: if this is set then the green button will be displayed by the planner to enable a series link to be requested. The difficult part for us is in attaching series IDs to programmes and in separating out repeat showings. SKY is linking programmes on SKY-originated channels as quickly as possible. On channels sourced from outside SKY we are at the mercy of the data provided to us. […]

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