This really falls under the “just so I know where to look next time I forget” category. With MySky, the “setup” menu is hidden from casual use (IIRC in both UTF Sky and Sky Digital it is not). To get to it, you go to the system settings menu and type 0759 (0SKY) and then select, and it takes you to the menu where you can change the satellite settings, do a fresh installation, and so on.
When we moved house, the theory was I could just pick up the MySky box and plug it in (there was already a satellite) and save $50. Unfortunately, this didn’t work. I was told that I could call their helpdesk and they would be able to help get past the “poor reception” error (which is indeed what I got). Unfortunately, the technician I spoke to couldn’t do much – in fact she had to put me on hold while she looked up the MySky settings (she started out trying to fix Digital – do they not have an indicator on the customer record that shows I have MySky?) and was clearly reading from a sheet – and a slightly inaccurate sheet at that (it missed a couple of menus, although I knew where to go).
At the end of the day, the tech on the phone couldn’t help. Although I could again get to the hidden menu, I had forgotten that MySky doesn’t offer a nice simple “choose the satellite” menu – instead you get to enter the frequency and angle yourself, which is information I don’t have. I’m so busy with work and unpacking that I figured that I’d just not bother trying anything else and let the tech fix it.
It turned out that it was a cable around the wrong way. However, this isn’t totally my fault – the satellite cable gets split and plugs into the MySky box twice. One lead is white and one is black. There are no indicators at all on the MySky box or the splitter that indicates that there is any difference between the two (no #1 and #2 or ‘white’ and ‘black’ or any markings at all). I’ve unplugged and re-connected MySky many times, and must have luckily picked the same place to plug each cable in, since apparently if you get them the wrong way around you get no signal.
Couldn’t the tech on the phone have mentioned this? Even just a “try swapping the black and white cables” would have sufficed. If I’d had more time to play around with things I would have disconnected everything and tried again, and might have randomly selected the right way around, but I didn’t have time for that. Even suggesting that, though, would have been something.
I guess they really want their $50 moving fee. For about 5 minutes of technician time. Bah.